Please pass the word, as of course, those who most need this info are without the communication tools needed to receive it. Word of mouth and jungle drums it is!
Good Day Everyone,
I wanted to inform you and give an update on AT&T Phone and Internet Service Outage that Big Sur is experiencing. The outage occurred last evening around 10:30 PM. An accident involving two cars hit a pole and took out both electrical and telecommunications capability. I understand that PG&E has restored electrical power, which always has to happen first. Our service repair crew were in Big Sur this morning after clearance from PG&E that we can began our work. They were able to determine that the cable was snapped and needs to be replaced. The cable, had to ordered and is on its way from our Stockton Warehouse Location. Once the cable is in Big Sur, the crew will began splicing the cable back together to restore service. This is a 400 pair gain cable, so needless to say, it’s going to take some time. I don’t have an exact time of repair; however, we do expect to restore all customers today and most likely early evening.
Once I know an approximate time, I will send an updated email. Please do not hesitate to reach out to me if you have additional questions.
Bettye J. Saxon Ed.D.
AT&T External Affairs