Destination Management Plan

People travel for a variety of reasons: to escape, explore, understand, and participate. But at the core of the experience lies the destination — the place that hands something to the traveler to keep forever and share with others. This toolkit helps destinations put in place strategies and programs that will best tell their unique story and become an inviting host for visitors no matter the purpose of their journey.

Destination management organizations (DMO) are often the only advocates for a holistic tourism industry in a place; and in this role they ensure the mitigation of tourism’s negative impacts to the environment and local communities as well as the sharing of opportunities for a vibrant exchange of people. In fact, a DMO may best serve to facilitate dialogue among the private sector, public sector, and other stakeholders that may otherwise never collaborate or understand how their decisions reverberate down a destination’s long tourism value chain.

Because of this unique capability, DMOs prove invaluable for supporting tourism development, especially in developing destinations where tourism is an important economic driver and mechanism for equitable social capacity building.

Developing a DMO iteratively relies on identifying and redefining a destination vision through collaboration. The pages that follow outline how to build a successful DMO to increase visitation while preserving a destination’s assets. Every destination is different, however, so no one volume could ever be a complete resource. The information within hopefully guides the reader to explore more deeply additional interests and seek out examples of innovation by other organizations around the world. (From Unites States Agency International Development, USAID)

(To be continued…)

 

Crowded Out: The Story of Overtourism

There is a 20 minute British Documentary with the above title that is really worth seeing.  Unfortunately, I can’t seem to embed it here, but if you click on this link immediately below, then click on arrow at the bottom of the film, or click on Play Film on top,  it will play for you. It is a great little film that takes us out of our own Big Sur over tourism problems and introduces you to a few of the others. It is time to start managing, and several of us are working on that. I’ll keep you posted.

Crowded Out: The Story of Overtourism

Here is the first screen shot (no active links below, click on link above):

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When you see that, click on the arrow to get here (this is a screen shot) and then click on the arrow to start documentary. Very well done.

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Tourist Tuesday, 7/3/18

The Next Trend In Travel Is… Don’t.

Tourism can destroy environments and drive out local residents. It’s time to rethink the purpose of travel.

So says brightthemag.com See a couple of excerpts from the article below.

 

Bali is in the midst of an ecological crisis. Half of the Indonesian island’s rivers have dried up. Its beaches are eroding. In 2017, officials declared a “garbage emergency” across a six-kilometer stretch of Bali’s coast. At the peak of the clean-up, hundreds of cleaners removed 100 tons of debris from the beaches each day.

The cause? Too many tourists — who just keep coming. This year, the Indonesian tourism ministry hopes Bali attracts 7 million foreign tourists, to an island of only 4 million residents.

“Do we want more tourists? Maybe no,” said Balinese community activist Viebeke Lengkong last year. “It is a question of what kind of services we can actually provide for millions of tourists. Bali is in the middle of a water crisis. Bali is drying up.”

It’s reaching a breaking point. “The last time I went, I swore never again,” a friend recently told me, horrified by the number of people and amount of trash he saw. On his next vacation, he visited a small, relatively unknown island off Bali’s coast, thinking it would be quieter. It wasn’t. Tourists arrived by the boatload on the small island’s shores.

****

When tourism dominates an economy, some governments prioritize tourists over their own citizens. Around the world, people are evicted from their homes to make way for tourism developments. Last year in Tanzania, an estimated 185 Maasai homes were burned down by authorities that operate hunting tours, leaving 6,800 people homeless. So-called “ethical travel” doesn’t necessarily provide a solution; it’s been argued ecotourism in Tanzania contributes to the problem, as tourism dollars provide an incentive to turn Maasai pastures into safari grounds.

****

For the rest of this article see:

https://brightthemag.com/the-next-trend-in-travel-is-dont-226d4aba17f6

Next week, I will start to write about Managing this world-wide Destination Place we call Big Sur. We all know what the problems are, not just here, but world-wide. Is it to late? Is there anything we can do? Stay tuned…

 

Tourist Tuesday, 6/26/18

Barcelona, Spain would rather let more refugees into their country than tourists.

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“Early last year, around 150,000 people in Barcelona marched to demand that the Spanish government allow more refugees into the country. Shortly afterwards, “Tourists go home, refugees welcome” started appearing on the city’s walls; soon the city was inundated with protestors marching behind the slogans “Barcelona is not for sale” and “We will not be driven out”.

What the Spanish media dubbed turismofobia overtook several European cities last summer, with protests held and measures taken in Venice, Rome, Amsterdam, Florence, Berlin, Lisbon, Palma de Mallorca and elsewhere in Europe against the invasion of visitors. But in contrast to many, as fiercely as Barcelona has pushed back against tourists, it has campaigned to welcome more refugees. When news broke two weeks ago that a rescue ship carrying 629 migrants was adrift in the Mediterranean, mayor Ada Colau was among the first to offer those aboard safe haven.”

For the rest of the article see: https://www.theguardian.com/cities/2018/jun/25/tourists-go-home-refugees-welcome-why-barcelona-chose-migrants-over-visitors

Tourist Tuesday6/19/18

After being closed for 3 years, Mariposa Grove in Yosemite is finally open. It had to close for 3 years to rehabilitate the area from overuse to protect the giant redwoods. We will be in the same situation, if we don’t develop solutions. We must have a plan or our children will have to develop a plan to “correct the sins of the past.”

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”YOSEMITE NATIONAL PARK — After being closed to the public for nearly three years, Mariposa Grove, the storied forest of giant sequoia trees at Yosemite National Park first set aside for protection by Abraham Lincoln, [reopened] Friday morning following completion of a $40 million restoration project.”

“But crumbling asphalt pavement, aging pit toilets, traffic jams and a diesel tourist tram tarnished the area. The restoration project, the largest in park history, aims to restore natural serenity and take pressure off the massive trees’ fragile root systems while also improving the flow of water to help the forest thrive in generations to come.”

“It had been compromised,” said Dean, a former Yosemite ranger of the grove. “These trees are super-resilient. But we don’t want them to fail on our watch. This area has continued to be chipped away at with the best of intentions. What we’re doing is correcting for the sins of the past.”

For the rest of the article, go to : https://www.mercurynews.com/2018/06/13/yosemite-largest-restoration-project-in-park-history-opens-friday-at-mariposa-grove/

Tourist Tuesday, 6/5/18 – Finding Balance

Growth in tourism is affecting Hawaii residents’ quality of life

www.staradvertiser.com (scroll down to see this article)

By Allison Schaefers

June 3, 2018

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CRAIG T. KOJIMA / CKOJIMA@STARADVERTISER.COM

When looking at solutions to overtourism, Hanauma Bay State Park is considered a success. The park limits the number of people a tour company can bring to the bay and introduced admission fees and a mandatory educational video. Over a decade, those new policies reduced visitors by 20 percent. Visitors walked down to the water after viewing the educational video Wednesday.

Stalled rental cars routinely dot the beautiful green vistas of Waipio Valley, a sacred place where Hawaiian royalty once lived in the Hamakua district of Hawaii island.

They get left there by hordes of intrepid tourists seeking an authentic Hawaiian experience who haven’t learned the importance of investing in a 4-wheel-drive vehicle to navigate the steep terrain.

“Part of the Hawaiian culture is to share it with aloha, but we have to do it responsibly,” said Micah Alameda, who runs the Noelani of Waipi‘o bed-and-breakfast operation with fiancee Charlee Reucia, whose family has lived in Waipio Valley for generations.

Alameda said the property and others like it once attracted mostly hikers, but social media has raised its profile and people now come from all over the world. There are speeding cars, tight parking and foul conditions at the portable toilets on the beach, and trespassing is increasing, especially by visitors who want to see Hiilawe Falls. The growing number of nonresident property owners and tourists means residents don’t always know their neighbors.

“We tell our guests our story and we do our best to tell them where they can and can’t go. We want this place to remain special for our daughter Lily and the generations to come, so we all have to do our part,” Alameda said.

Alameda said he supports managing tourism in Waipio Valley, which has become representative of the strain that increasing visitor volume has put on local infrastructure and communities throughout the state.

There haven’t been wide-scale boycotts or marches against the visitor industry as in other destinations around the world, but there have been periodic episodes of resistance, such as the protests that greeted the now-defunct, interisland Hawaii Superferry in 2007. And, in 2013, the Kailua Neighborhood Board made world news when it passed a resolution asking the Hawaii Tourism Authority to quit marketing vacation rentals in the Windward community’s residential areas.

Growing concern that Hawaii could see 10 million visitor arrivals this year moved the state Legislature to cut the HTA’s marketing budget and pass a bill that applies transient accommodations taxes, previously assessed only against room charges, to resort fees and other hotel receipts as well.

State Sen. Cynthia Thielen (D-Kailua) and Sen. Glenn Wakai (D-Kalihi) also objected to the renomination of current HTA chairman Rick Fried, who they said represented the old guard. Thielen said HTA needs a new plan to address the trend in which more visitors are coming to Hawaii but are spending less and causing resident satisfaction to plummet.

Economist Paul Brewbaker, who spoke at a recent Hawaii Economic Association luncheon, said the state took in $2 billion less in inflation-adjusted tourism receipts last year than in 1989 when there were 2.9 million fewer visitors.

At the same time, Carl Bonham, executive director of the Economic Research Organization at the University of Hawaii (UHERO), said the state’s allocation of transient accommodations tax revenue to the county governments for tourism-related activities has been capped since 2010, “so as the number of visitors has grown, TAT revenues to the counties have not.”

As a result, UHERO’s county forecast released Friday said the “impact of the record-breaking growth of visitor numbers on existing infrastructure and residents’ quality of life has become a significant concern, particularly on the neighbor islands.”

Overcrowding

The unprecedented arrivals growth means that about 1 in every 8 people statewide are now visitors. On Oahu more than 1 in 10 people are tourists and on Hawaii island it’s about 1 in 7. On Kauai and Maui, more than 1 in four people are visitors.

James Mak, a research fellow for UHERO and professor emeritus at UH-Manoa, doesn’t think Hawaii suffers from overtourism but rather overcrowding at popular spots and during peak travel periods. Still, the situation has left him asking if it’s “time to shift from marketing to managing tourism.”

Kalani Kaanaana, HTA director of Hawaiian cultural affairs, said that after this year’s legislative session, the agency began looking at shifting dollars, including some previously earmarked for marketing, into programs that manage the destination. He said HTA is considering doubling its environmental sustainability fund to nearly $1.2 million. If that happens, HTA might update its 2007 survey on state park users, he said.

We are striving to find balance,” Kaanaana said.

Mak points to Hanauma Bay State Park as an example of successful tourism management. The park closes on Tuesdays to allow for upkeep, shuts down parking when the visitor count reaches certain thresholds, charges entry fees and requires guests to watch educational videos before visiting the crescent-shaped beach.

Due to a crush of sunrise spectators and tours, Maui’s Haleakala National Park recently adopted a reservation system limiting the number of cars entering the park before sun-up. The state is moving forward with plans to limit the number of daily visitors to Haena State Park on Kauai’s North Shore to 900, less than half of the 2,000 currently allowed. Before the lava closures, Hawaii Volcanoes National Park was considering similar adjustments.

Critics fear such attempts at managing overcrowding could restrict visitor growth. But the rules at Hanauma Bay weren’t an issue for Indiana visitor Pam Terry, who went snorkeling Wednesday.

“We understand that it’s very important to protect the heritage of Hanauma Bay,” Terry said. “We don’t mind similar restrictions elsewhere as long as they are communicated to us and we can plan around them. It’s a good idea to preserve where we live.”

 

Tourist Tuesday, 5/29/18

Community and Civil Society

Tourism can contribute to preserving your locale—or to degrading it. These links and tools can help your community plan constructively.

These directories are far from complete. Please submit new entries by entering a comment or e-mailing info@destinationcenter.org, 50-word maximum.

General Destination Quality and Civic Initiatives

Change.org Provides a mechanism for residents and visitors to petition about anything affecting the character of the locale, from irresponsible developments to creation of parks or historic districts.

“Choices” The acclaimed 3-minute video (high-resolution version) ironically lays out in two parts the difference between well-stewarded destinations and places that aren’t. A good tone-setter for meetings.

Community Tourism Assessment Handbook An online nine-step guide designed to help determine whether tourism development is right for a given community. Published by the Western Rural Development Center, Montana State University Extension.

Gateway Community Toolkit for towns next door to U.S. national parks.

International Porter Protection Group This grassroots network based in Nepal advocates for better conditions for porters around the world. See the guidelines for recommendations to protect porters at www.ippg.net/guidelines/.

National Main Street Center This successful U.S. program concentrates on revitalizing downtown areas with an eye to historic preservation and lively commerce.

Overseas Development Institute This British think tank provides a paper on how tourism can be used for poverty alleviation in developing countries.

Tourism Concern A British-based site critiquing tourism impacts on communities and the environment. Provides news, articles, statistics, codes, cross-links to other sites and forums. Rich but roughly organized content.

UNESCO Creative Cities Network offers unparalleled opportunities for cities to draw on peer learning processes and collaborative projects in order to capitalize on their creative assets and use this as a basis for building sustainable development.

These directories are far from complete. Please submit new entries by entering a comment or e-mailing info@destinationcenter.org, 50-word maximum.

Tourist Tuesday #2, 5/22/18

Someone managed to get this trailer wedged in sidewise on South Coast Ridge Rd in the narrow “chute” where no one could get by, and then drove off and left it there last night. A neighbor had to go all the way back down Nacimiento – with the traffic – and back up Plaskett, through my place, in order to get home. The USFS dragged it out of the chute and to a nearby turnout so that traffic could again use South Coast Ridge Rd. is one story I was told, another is that a local helped others get the damn thing unstuck. It was still there late this am. Wedged in is even more stupid than flipping it.

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Tourist Tuesday, 5/15/18

“Sustainable Moments” is the current mantra of the Monterey County Convention and Visitors Bureau. (https://www.seemonterey.com/regions/big-sur/big-sur-sustainable/) and it has become the newest “buzz” word world-wide for tourism that is threatening some of our most beautiful and pristine places on the planet. What does it really mean?

SUSTAINABLE – ADJECTIVE

  • Able to be maintained at a certain rate or level.

  • Able to be upheld or defended.

MOMENT – NOUN
     •. A very brief period of time
     •  (formal) importance.

So, by this catchy phrase, do they mean, maintain at at certain rate or level for a short period of time, which would be giving the terms their common or ordinary definition? Or do the mean to uphold or defend an important or significant interest? Do the MCCVB and the Big Sur community mean different things under this marketing lingo?

What about “sustainable tourism?” How is that defined?

Sustainable tourism is an industry committed to making a low impact on the environment and local culture, while helping to generate future employment for local people.The positive of sustainable tourism is to ensure that development is a positive experience for local people; tourism companies; and tourists themselves.

 

Management of Sustainable Tourism (Wikipedia)

“There has been the promotion of sustainable tourism practices surrounding the management of tourist locations by locals or the community. This form of tourism is based on the premise that the people living next to a resource are the ones best suited to protecting it. This means that the tourism activities (including marketing) and businesses are developed and operated by local community members, and certainly with their consent and support. Sustainable tourism typically involves the conservation of resources that are capitalized upon for tourism purposes. Locals run the businesses and are responsible for promoting the conservation messages to protect their environment….

The use of local knowledge also means an easier entry level into a tourism industry for locals whose jobs or livelihoods are affected by the use of their environment as tourism locations. Environmentally sustainable development crucially depends on the presence of local support for a project. It has also been noted that in order for success projects must provide direct benefits for the local community….

[P]artnerships between governments and tourism agencies with smaller communities is not particularly effective because of the disparity in aims between the two groups, i.e. true sustainability versus mass tourism for maximum profit. In Honduras such a divergence can be demonstrated where consultants from the World Bank and officials from the Institute of tourism wanted to set up a selection of 5-star hotels near various ecotourism destinations. But another operating approach in the region by USAID and APROECOH (an ecotourism association) promotes community-based efforts which has trained many local Hondurans. Mader[42] concluded that the grassroot organisations were more successful in Honduras.”

Our challenge is that the “sustainable tourism” experience is no longer. It is NOT a positive experience for the Big Sur environment nor for the Big Sur community and is therefore an oxymoron and a mere marketing tool with no real value. The entire Monterey Peninsula capitalizes on the lure and attraction of the Big Sur coast, BUT it does not include the Big Sur Community at large in the decisions and management practices that it employs. I am not implying that the MCCVB does not have a role in promoting the entire Monterey County, including Big Sur, as a tourist destination, and I do feel we can work together, but I am saying this MUST be Big Sur community based endeavor, NOT just a token consult with the community, or this is not sustainable tourism for Big Sur. The community is in the best position to be able to determine what is sustainable, and regardless of catchy phrases, we have long passed beyond the limits of sustainability. As I pointed out at the last Forum of the MCCVB on their “Sustainable Moments” campaign, they have it backwards. Infrastructure must be developed to serve the tourist industry BEFORE we strive to increase the level of tourism. We, the Big Sur community, and We, the Big Sur environment, cannot create a positive tourist experience if we don’t have the means to make it positive. In sum, it is time to organize the Big Sur Community – all its diverse parts into a whole that can best address all the various issues pertaining to visitors. That is the next step, and that is what we currently need to work on.  What sustainable ideas might you have for creating a balance between quality of environment, community quality of life, and tourists’s quality of experience?
Here is a great 3 minute video worth watching. (I tried to download and embed and ran into technical difficulties.) Make sure you watch both parts. It appears finished after part 1 due to blank screen and a seemingly long pause in this instant society, but it is not. There is a part 2.
https://www.youtube.com/watch?v=hN12mLY0Z0E&feature=share